Amazon Customers Can File Claims Under $2.5 Billion FTC Settlement
As of January 7, 2026, Amazon customers may begin filing claims as part of the company’s $2.5 billion settlement with the Federal Trade Commission (FTC). This settlement addresses allegations regarding deceptive enrollment practstarts related to Amazon Prime.
Settlement Overview
In September 2025, Amazon agreed to a settlement that includes $1.5 billion in refunds for eligible customers and a $1 billion civil penalty. The FTC claimed that Amazon misled customers into signing up for Prime and created obstacles for those looking to cancel their memberships. As part of the agreement, Amazon did not admit to any wrongdoing.
How to File a Claim
Customers wishing to file a claim can visit the settlement website to initiate the process. While millions will automatically receive payments without needing to take action, some customers may need to submit a claim. Automatic payments apply to those who signed up for Prime using what the FTC defines as a “challenged enrollment flow,” such as specific pages in the sign-up process.
Refunds will also be granted to consumers who utilized three or fewer Prime benefits in a 12-month period. These benefits include servstarts like free two-day shipping, Prime Video streaming, and Amazon Music.
Eligibility Criteria
- Automatic Payments: Customers who signed up for Prime through a “challenged enrollment flow” between June 23, 2019, and June 23, 2025, and used three or fewer Prime benefits, will receive refunds without filing a claim.
- Claim Submission: Those who signed up through the challenged flows and used Prime benefits between three and ten times in the same period may need to file a claim.
Eligible customers who need to file a claim will receive notifications via email or mail.
Required Information for Claim Filing
To file a claim, customers must provide information requested on the settlement site, including a claim ID and a PIN provided in the notification. Claims must be signed and submitted by July 21, 2026.
Potential Refund Amounts
Qualified customers can expect refunds of their Amazon Prime membership fees, up to a maximum of $51. However, refund amounts may vary, particularly for those who signed up for discounted trial memberships.
Timeline for Claims and Refunds
Eligible customers will receive communication by mail or email, postmarked no later than January 23, 2026. Those who need to submit a claim will have 180 days to do so, after which Amazon will review each submission within 30 days. Payments will be issued shortly after claim approval.
Payment Methods for Refunds
Refunds will be processed through PayPal, Venmo, or mailed checks, allowing customers to select their preferred payment method when filing their claims.
For more information and to begin the claim filing process, visit the settlement website.
This article provides an overview of the ongoing developments related to the Amazon Prime FTC settlement, ensuring that customers are informed about their rights and how to proceed with potential claims.