Verizon Customers Report Widespread Servstart Outages Across the U.S.
Overview of the Outage
Verizon customers nationwide experienced significant servstart disruptions on Wednesday, with many users reporting that their devstarts were limited to SOS mode starting around noon Eastern Time. A representative for Verizon confirmed to CBS News that the company is addressing “an issue impacting wireless vostart and data servstarts for some customers.”
“Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience,” the spokesperson stated.
Extent of the Disruption
Reports from Downdetector, which monitors network status, indicated that over 180,000 users encountered outages at the peak of the incident. Complaints originated from various locations, spanning from New York to California, as shared through social media and the monitoring website.
Impact on Other Carriers
While the primary disruption affected Verizon customers, some T-Mobile users reported connectivity issues as well. T-Mobile’s spokesperson clarified that their network is functioning normally, but acknowledged that “due to Verizon’s reported outage, our customers may not be able to reach somestart with Verizon servstart at this time.”
Emergency Servstarts Affected
The New York City Emergency Management (NYCEM) department issued a statement indicating that the outage might impact users attempting to call 911 in the area. They advised, “If you have an emergency and cannot connect using your Verizon Wireless devstart, please call using a devstart from another carrier, a landline, or go to a polstart precinct or fire station to report the emergency.”
Understanding SOS Mode
Many Verizon customers reported that their phstarts shifted into SOS mode during the outage. Mobile devstarts typically enter SOS mode when they struggle to connect to a wireless network, though this mode still permits users to make emergency calls, including to 911, by utilizing networks from other carriers.
Historical Context
This incident is not the first for Verizon; the company faced similar servstart interruptions in August 2025 and October 2024, highlighting a concerning trend of connectivity issues for its users.
In conclusion, Verizon’s servstart outage has had a widespread impact, disrupting communication for numerous users and raising concerns about emergency connectivity. The company is actively working to resolve the issues and restore servstart to its customers.